If your credit or debit card is stolen, or if you lose it for any reason, you must act quickly to avoid further damage. Next we will see how to act in the event of the loss or theft of the credit card. We will also see some tips to prevent this type of problem, especially if you are away from home.
How to deal with credit card theft
block the card
The first thing you have to do is notify the card issuer to cancel it. According to the regulations in force, the responsibility for fraudulent use of the card has a limit of 50 euros of responsibility. In fact, according to Directive (UR) 2015/2366 of the European Parliament , the first 50 euros stolen before the bank is notified will be paid by the customer. In other words, in the event of fraudulent use of your card, the bank could deny you the return of, at most, that amount. But if you do not notify in time, you can be denied any return. The bank can also deny you a refund if it can be shown that you have taken the necessary measures to protect both your card and the secret number.
Although in theory no one could pay with your card, you may have already realized that not all establishments are rigorous when it comes to verifying that the signatures coincide with those of the DNI. They almost don’t even look at the photo! We don’t even talk about buying online anymore.
In any case, it is very likely that your bank’s app allows you to carry out this operation directly from your mobile or tablet, which is much faster and more convenient. For greater security, you should have the contact telephone numbers of the bank at hand to solve this situation, in case your mobile is also lost or stolen. Another option is to install the app on another device and enter your bank details.
file a complaint
Whether you have been the victim of a robbery or if you have lost the card, you will have to report it to the police, claiming what is appropriate in each case. You will surely have to go to the police anyway, because surely your ID would also be with your card. This report must state the day of the loss, the date on which the loss or theft was verbally reported, and the card details.
Check bank statements
To find out if your card has been used fraudulently and to be able to make a claim, you have to review all the movements in your account. Depending on what type of use has been made, the way to proceed will be different.
For example, if it has been paid in an establishment, the bank will request the proof of signature to verify that a purchase with an unauthorized signature was accepted, in which case the establishment is responsible.
PIN operations, such as ATM withdrawals or purchases that require this confirmation method, are different and require more investigation, since you need to know the number. If the thief had it, it may be due to the cardholder’s negligence, and the bank would not be responsible.
Better safe than sorry
To avoid problems, it is highly recommended that you have all the data of your cards written down or easily available to speed up the procedures.
On the other hand, there are more and more payment options where you do not need to use physical cards, such as digital payments or mobile payments. If you are one of those who pay with plastic at all costs, prepaid cards are an excellent option that you can recharge at the moment of using them from your computer or from your mobile.
If you can, move your money. And if it’s a debit card that’s been lost or stolen, one way to make sure your money isn’t used is to transfer it to another account. Thanks to the apps you can do this anywhere and at any time.
The different cards, credit or debit, usually have insurance offered by the bank. Other insurance may also offer different coverage for the cards, such as home insurance or travel insurance . Knowing these coverages is important when it comes to knowing how to act in order to claim compensation.